1. Disconnect the platform
Do either of these. Both stop our access straight away.
- In the Performance Center: sign in, open Connections and choose Disconnect next to the platform.
- On the platform itself:
- Facebook and Instagram (Meta): Facebook Settings & privacy → Settings → Business integrations, select Tsela Performance Center and choose Remove.
- Google: your Google Account → Security → Third-party apps & services, select Tsela Performance Center and choose Delete all connections.
- TikTok: TikTok Ads Manager → Account settings → Authorized apps and remove Tsela Performance Center.
2. Ask us to delete your data
Email joeodame@tselaco.com with "Delete my data" in the subject. Tell us the business name and which platforms you connected. You don't need to give a reason.
3. What happens next
- We acknowledge your request within 2 business days.
- We delete the data we received from that platform, and the access tokens, within 30 days, then confirm by email.
- We keep only what the law requires us to keep (for example invoices for 5 years), and a short note that you asked us to delete your data.
More detail is in our Privacy notice. If you're not happy with how we handled your request, you can complain to the Information Regulator: inforegulator.org.za.
Tsela (Pty) Ltd t/a Tsela & Co. · Reg. no. 2026/795884/07 · 186 Louis Botha Avenue, Houghton Estate, Johannesburg, 2198 · joeodame@tselaco.com