Terms of service · Privacy notice · Refunds and cancellations · Delivery · Payments and security · Legal and contact details ·
You can pay Tsela & Co. online through PayFast or by EFT, and we never see or store your full card details. All prices are in South African rand (ZAR). Tsela is not registered for VAT, so no VAT is added.
1. How you can pay
- Online through PayFast: credit and debit card, Instant EFT and the other methods shown on the PayFast payment page.
- Monthly plans: a recurring card payment through PayFast, taken monthly in advance on the date in your Quote.
- Tsela Social credit packs: card through PayFast. Your first payment starts monthly billing, which renews your pack each month until you switch it off in your studio.
- EFT: to the Tsela (Pty) Ltd business bank account shown on your invoice.
2. When payment is due
| What you buy | Payment terms |
|---|---|
| Strategy projects | 50% deposit to book, 50% on delivery |
| Websites and apps | 50% at kickoff, 30% at design sign-off, 20% at launch |
| Monthly plans, advisory and Website Care | Monthly in advance |
| Open workshop seats | In full when you book |
| In-house and programme workshops | 50% deposit to book, the balance before the workshop date |
Deposits are due before work starts. Other invoices are due within 7 days.
3. How your card payment is protected
- Card payments are processed by PayFast, a PCI DSS-compliant payment gateway. You enter your card details on PayFast's secure, encrypted payment page, not on our website.
- Our website uses HTTPS (TLS encryption) on every page.
- We receive only a confirmation of payment (your name, email, amount and reference), never your full card number or CVV.
- Your bank may ask you to confirm the payment with 3D Secure (a one-time PIN or app approval).
4. Protect yourself from payment fraud
We will never change our bank details by email alone, and we will never ask for your card details by email, phone or WhatsApp. If you receive a message saying our bank details have changed, call 074 697 6684 before you pay.
5. Recurring payments
You can cancel a recurring payment by giving notice under our Refund and Cancellation Policy. We stop future charges at the end of the notice period. For Tsela Social packs, you switch monthly billing off yourself in your studio (Account, Monthly billing); it stops at once, and PayFast holds your card token, never us. We never raise a monthly price during a minimum term, and give at least 30 days' written notice of any price change after it.
6. Failed or disputed payments
If a payment fails, we email you a new payment link. If you think a charge is wrong, email joeodame@tselaco.com first, and we will investigate within 2 business days.
7. Your personal information
We handle payment information as our Privacy notice explains, under the Protection of Personal Information Act (POPIA).