Terms of service · Privacy notice · Refunds and cancellations · Delivery · Payments and security · Legal and contact details ·
Everything we sell is a service delivered online or in person; we never ship physical goods. Your Quote or booking confirmation sets the exact deliverables and dates for each engagement.
1. How we deliver
| Service | How it is delivered | When it starts |
|---|---|---|
| Strategy projects (audits, strategies, campaign plans) | Reports and plans by email or a shared workspace, plus a walk-through session online or in person | Once the deposit is received and we have your inputs |
| Performance Center plans and Strategy Advisory | Ongoing work in your own ad accounts, reports in the Tsela Performance Center on tselaco.com, and scheduled review sessions | From the start date in your Quote, after the first monthly payment |
| Websites and apps (Digital Build) | A staging version to review, then launch on hosting and a domain in your name | Once the kickoff payment is received |
| Website Care and hosting | Updates, monitoring and support, month by month | From the first monthly payment |
| Workshops | Live sessions in person or online, with materials sent by email | On the booked date |
| Free health check | A live report within 48 working hours after your accounts are connected | Once you give read-only access |
2. Confirmation
After you pay, we email a payment confirmation and, for new work, a start confirmation with the next steps and dates. If you have not heard from us within 1 business day, email joeodame@tselaco.com.
3. Timelines and delays
- Dates are in your Quote. If we are waiting on your information, access or approval, our dates move by the same number of days.
- If a project is on hold for more than 30 days because we are waiting on you, we may invoice for work done so far and agree a new timeline.
- If we will miss a date, we tell you in writing before it passes and give a new date.
4. Review and acceptance
You have 5 business days after delivery to tell us if a deliverable does not match the agreed scope. Each deliverable includes the revision rounds in your Quote (one round if the Quote does not say). Website and app builds include 30 days of free fixes after launch for defects that stop the build working as described.
5. Ownership on delivery
Once you have paid in full, you own your final deliverables, and you always own your accounts, website, domains and data.
6. Where we work
We are based in Johannesburg, South Africa, and serve clients anywhere. In-person sessions outside Gauteng may carry travel costs, which your Quote lists in advance.